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DISTANCE SALES CONTRACT

1. PARTIES

     Seller (Merchant):

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  • Company Name: AZRA SERAMİK CAM İNŞAAT MAKİNA MADENCİLİK İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ

  • Tax Office: 30 AĞUSTOS VERGİ DAİRESİ MÜDÜRLÜĞÜ

  • Tax Number: 1270364531

  • Address: ORGANİZE SANAYİ BÖLGESİ MAH. İRFAN SOPAKOYMAZ CAD. NO: 1 MERKEZ / KÜTAHYA, TURKEY

  • Phone: +90 554 643 43 43

  • Email: info@maiaporselen.com

  • Website: www.maiaporselen.com

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     Buyer (Customer):

 

2. SUBJECT OF THE CONTRACT

      This Distance Sales Contract (“Contract”) regulates the rights and obligations of the Parties regarding the sale and delivery of products ordered by the Buyer through www.maiaporselen.com, in accordance with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

3. PRODUCTS / SERVICES

 The products offered for sale include :

  • Porcelain tableware (plates, dishes, serving items)

  • Ceramic products

  • Glass products

  • Decorative tiles

    The essential characteristics of the products, total price (including taxes where applicable), payment method, and delivery details are presented to the Buyer during checkout and are deemed accepted upon order confirmation.

4. PRICES AND PAYMENT

  • Product prices are the prices shown on the website at the time of purchase.

  • Payment may be made by credit/debit card and/or other payment methods made available on the website.

  • The order will not be processed until payment is successfully completed.

5. DELIVERY

  • Delivery is performed as soon as reasonably possible after the order is confirmed.

  • Shipping is available within Turkey and internationally.

  • Delivery times may vary depending on the destination country, distance, carrier operations, and customs procedures.

  • For international shipments, any customs duties, import taxes, fees, and similar charges are the Buyer’s responsibility.

6. RIGHT OF WITHDRAWAL  AND RETURNS

  Orders shipped within Turkey:

      The Buyer may exercise the right of withdrawal within 14 days from the date the product is delivered.

  International orders:

      The Buyer may exercise the right of withdrawal within 21 days from the date the product is delivered.
Return timelines and processing may vary depending on distance and customs procedures.

To be eligible for a return, products must be:

  • Unused

  • Undamaged

  • In their original packaging (where applicable)

      Return shipping costs are borne by the Buyer (except in cases of defective/damaged products attributable to the Seller).

7. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal may not apply in the following cases (where legally applicable):

  • Products manufactured or customized according to the Buyer’s request

  • Products that have been used or are not suitable for resale

  • Products that are not eligible for return due to hygiene/health reasons (if applicable)

8. INSPECTION AND LIABILITY

  • The Seller is responsible for the product until delivery to the Buyer.

  • The Buyer must inspect the package upon delivery. If the package/product is damaged, the Buyer should request a report/record from the carrier and contact the Seller immediately.

9. FORCE MAJEURE

      In events beyond the Seller’s reasonable control (including but not limited to natural disasters, war, strikes, fire, pandemics, and customs delays), delivery may be delayed. The Seller will inform the Buyer as soon as possible.

10. DISPUTE RESOLUTION AND JURISDICTION

      In case of disputes arising from this Contract, Kütahya Courts and Enforcement Offices (Turkey) shall have jurisdiction, to the extent permitted by applicable law.

11. EFFECTIVE DATE AND ACCEPTANCE

      By placing an order on www.maiaporselen.com, the Buyer confirms that they have read, understood, and accepted all terms of this Contract.

12. Privacy & Security

      The Seller undertakes to protect the confidentiality and security of the Buyer’s personal data. The Buyer’s personal information shall not be shared with third parties, except in cases required by law or necessary for the fulfillment of the order (such as shipping companies and payment service providers).

      The Buyer’s personal data shall be used solely for the purposes of processing orders, establishing communication, and performing the services offered through the website.

      Payment transactions are carried out through secure and authorized payment systems. The Seller does not store the Buyer’s credit card or payment information in its systems in any manner.

      The Seller takes all necessary technical and administrative measures to protect the website and personal data against unauthorized access, misuse, or unlawful processing.

13. Wholesale Sales

      The Seller may also offer its products within the scope of wholesale sales.
      Wholesale sales requests are not processed through direct orders on the website but are carried out based on prior communication and mutual agreement between the parties.

      Customers wishing to make wholesale purchases must contact the Seller through the communication channels below to obtain information regarding prices, minimum order quantities, payment terms, and delivery conditions:

      The terms and conditions related to wholesale sales shall be determined in writing between the parties. Unless expressly agreed otherwise, the provisions regarding returns, cancellations, and the right of withdrawal applicable to individual (retail) sales shall not apply to wholesale transactions.

14. PAYMENT METHODS

      The prices of the products and services offered through the website may be paid using the payment methods specified below:

  • Credit Card / Debit Card

      Payments made by credit or debit card are processed through secure and authorized payment infrastructures. During the payment process, the Buyer’s card information is not stored by the Seller.

  • Bank Transfer / EFT (IBAN)

      For payments made via bank transfer or EFT, the payment amount must be credited to the Seller’s account in order for the order to be processed. After the payment is confirmed, the order is prepared and shipped.

  • Offline Payment

      The offline payment method is valid provided that prior mutual agreement has been reached between the parties. Under this method, the order is processed following the confirmation of payment.

Payment Methods
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